Why Was My Athlete's Physical Rejected?

Users: Parents

This article will explain to parents what it means when a document is rejected.

Customer support does not take part in the approval process for documents. If you contact us regarding a decision made with your document, we cannot help you. Please direct your questions to the athletic department at your school.

After you upload a physical or another requirement, it goes through a verification process by the school to ensure accuracy and validity. If the school approves it, it will be marked "Complete" on the registration and will be valid through whatever date is input by the administrator.

If the document is rejected, it means that it's been reviewed by a member of the school's athletic administration, and they determined that the information was incorrect or missing. If this is the case, an explanation should have been emailed. You can also see the explanation within your account. Please make the necessary corrections to the document and re-upload.

If you did not receive an explanation email, please get in touch with the school's athletic administration to find out exactly why it was rejected. Then, please make the necessary corrections and re-upload.

Steps:

Log in to your Aktivate account
Click on the Parents button
Click Start/Complete Registrations on the left side of the page.
Locate the existing registration and click View/Complete Registration
Select Physical Documents
Locate the rejected requirement.
If your school allows uploads, you should have an upload button that you can click into
Click on the choose file(s) and find your document on your device

After you re-upload, the requirement will again have a "Pending School Approval" status. If this is time-sensitive, we recommend contacting the school to see if they can review it sooner rather than later.