Aktivate Refund Policy

Users: Parents & Guardians

Information for Parents:

If your school processes payments through Aktivate and you are requesting a refund, then the school administrator will need to email Aktivate Support to formally request the refund on your behalf. Since details regarding fees are often school-specific, schools must determine whether or not a refund may be issued, not Aktivate.

• If the payment was made during a prior calendar month:
  1. Please contact your school athletic office or administrator to seek a refund, Aktivate is unable to process the refund because your payment has already been sent to the school.
• If the payment was made during the current calendar month:
  1. Contact your school administrator and verify your payment is refundable.
  2. If your payment is refundable request your school administrator to email Aktivate support with the following details:
• Date
• Name of Aktivate Account Holder
• Name on the Card Used
• Refund Amount
• School
• Invoice Number (we can help find this for the admin if they are unsure where to look)

*Please Note* If at any time you have questions on the status of your refund, please reach out to your school administrator as they will be able to answer your questions on the approval status.

Information for Admins:

When you request a refund on behalf of a parent/guardian at your school, please note that you will need to provide the following information in order for Aktivate to process your request:

• Date
• Name of Aktivate Account Holder
• Name on the Card Used
• Refund Amount
• School
• Invoice Number (we can help you with this if you are unsure where to look)

*Please Note* If the parent/guardian's payment was made in a prior calendar month, your school will be responsible for processing the refund because we have already sent their payment to you.