How to Restore an Athlete Who Has Been Removed From the School

Users: Administrators

If you can view an athlete’s registration in the current or upcoming year, but cannot search and find them, there is a good chance they have been removed from the school. Follow the below instructions to fix this.

Steps

1. Log in to your Aktivate Account
2. Access the Administrator portal
3. Search for the athlete using the Magnifying Glass icon in the top right. Be sure that the “Athlete” option is selected before you search.
4. Perform the search. 
5. When the search results populate, change the filter and display athletes who are - Removed from my school.

At this point, if the athlete had indeed been removed from the school, you will see them populate. To restore the athlete, follow these steps:

1. Click View on the right-hand side of the page to view their athlete profile.
2. Once on their profile, the final step is to select Re-add athlete to this school, which will restore the athlete.